Having trouble signing in?

It's easy to sign in using Google or Microsoft, but it's also easy to select a different email address from what you intended. Be sure you're using the same email address you used previously to be sure you're using the very same account. This is the most common reason you might not see campaigns you used to have access to.

There are a few reasons that you might be getting stuck during sign in. Rather than list them all, the best thing to do is try signing in with your Google or Microsoft account. Remember to use the same email address that you've used previously.
If that doesn't work, try signing in using an incognito window. If you're able to sign in that way, you'll want to clear your cache and cookies on your browser to correct the issue.

The best fix is always to upgrade to the latest version of the mobile app. You can upgrade the app here.
If you're still stuck, be sure you are able to log in on the web (even using a mobile web browser like safari or chrome). If you can sign in there, and the mobile app is up to date, then you'll be able to authenticate into the mobile app using the very same method.

You can change or merge the email address(es) on your account, but in order to protect your account security, this can only be done with help from SuccessFund support. You can reach support here.

Multi Factor Authentication is required for users with elevated permissions. Text messaging is one way to fulfill this enhanced security requirement. Alternatively, you can sign in with Google or Microsoft or use an authenticator app.

MFA text messages are sent immediately. If your having trouble with verification through text, the easiest fix is to try a different authentication method like Google or Microsoft.

If that's not an option, and you need to verify through text, but are not receiving them, there are several steps you can take. First, verify that your phone has service and is receiving other text messages. If so, please wait at least 2 minutes to see if the text message is still coming, but has been temporarily delayed/caught by your network provider. Requesting multiple retries doesn't speed up the process. Finally, if you are still not receiving text messages and this is the only MFA process that will work for you, it's possible that the phone number was entered incorrectly. SuccessFund can reset this for you, in that case, you can reach support here.